Rate products and help others!
Share your experiences with others and use them yourself for your next purchase, the impressions of like-minded people.
Leave a product review!
- Benefit from real reviews from other customers
- Help other photographers decide
- Share your personal feedback on the product
Because: Why should products be rated?
We appreciate every review we receive from our customers, as they always help other customers with their purchasing decisions.
We mostly receive returns because crucial product details were missing, which can only be assessed when you hold the product in your hand. Frequent reasons for returns can be, for example:
- [...] I imagined the feel of the camera to be different
- [...] it feels heavier than expected
- [...] some functions are worse than expected
- [...] the color of the backpack was not 100% blue
We want to avoid all these reasons for returns with the rating system, so that fewer returns are made and the environment is relieved even more.
But reviews also help us because they make it easier for us to make decisions about our product range, as we receive a product-related rating based on the feedback and can therefore understand which products are not as popular with our customers.
What should I consider in my review?
- Did the product meet your expectations based on the product descriptions?
- Did the product meet the quality and price/performance requirements?
- How or for what purpose do you use your item?
- What features of the product excite you? Which ones do you find disappointing?
- Describe your intended use for the item
- Explain the advantages or shortcomings
- Give your personal tips and tricks
- Refer exclusively to the product
It's so easy to leave a customer review
- Go to the article page of your product (for example, enter the article number you find on your invoice in the search).
- Click on your product.
- Click on the stars on the product image or the "Reviews" tab in the lower window.
- Now click on Write a review. (As a logged-in user, you can also upload up to 3 photos directly)
- Enter your opinion and click on "Leave a review".
Submit reviews via the customer center
Log in to your account to see an overview of the products you have not yet rated or your order history for each product.
Top-rated products at Foto Koch
How do we release the ratings?
In principle, every review is approved, as we want to have a fair and transparent review system for products. We only withhold reviews that do not comply with our guidelines or where we still have questions about your order.
If this is the case, we will contact you in a short letter and ask you to describe your experience in more detail.
Why are my reviews rejected?
- We reject reviews if they contain right-wing extremist content or hate speech. They should not be offensive or personally hurtful. We reserve the right to apply other evaluation criteria.
- Duplicate reviews will also be deleted by us, as they cause confusion and would positively or negatively influence the honest star system.
- Reviews that we cannot assign to the item ordered because they contain texts that criticize or praise features that are not found in the product will also be rejected.
