Returns

3 simple steps to your return

Dear customer,

Would you like to return or exchange goods?

If you wish to make use of your right of withdrawal or return goods to us for exchange, you will find the necessary information on this page.

Feel free to contact us if something does not work as desired.
Often only one setting is incorrect or the instructions are inadequate.
This can prevent unnecessary returns and reduce_{CO2 emissions}.

Contact us

If you are sure that you do not want to keep certain items, you can return them to us in three simple steps:

Register a return

• Register at www.fotokoch.se/login within 14 days of receiving the goods. (Use your e-mail address and"Forgot password" if you have not yet created an account)
• Select yourorder under"Orders" and click on"Return item"
• Follow the next steps
  • For returns from Germany, print out your return label at the end. Alternatively, you can have it printed out later using the QR code at the nearest DHL store or Packstation.
  • For returns from other countries, please stamp the parcel yourself. We can reimburse the costs in return for a photo of the receipt. Please contact us within 2 weeks.

Return shipment

• Pack the items securely with the complete scope of delivery and seal the box.
• For returns from Germany: Stick the return label on the parcel if you have printed it out yourself.
• Take the parcel to the nearest DHL branch or Packstation within 14 days of registering the return.

Check & Refund

• Once the return has been received, it will be checked by our team.
• If everything is in order, you will receive your money back or any desired exchange will be carried out.

If you are sure that you do not want to keep certain items, you can return them to us in three simple steps:

Return on site in Düsseldorf

• Alternatively, you can return the items to our Düsseldorf store.
• You are welcome to visit us during opening hours: Schadowstraße 62, 40212 Düsseldorf
  How to find us: www.fotokoch.se/store